Telesat India

VIZIOCONNECT

VizioCONNECT – Unified Contact Center & Customer Relationship Management Suite addresses complex communication requirements i.e. Inbound, Outbound and even blended giving our valued customers the competitive edge. With innovative, technologically advanced & constantly evolving architecture, comprehensive functionalities & rich feature set, the solution caters to virtually any contact center need. The suite offers ease of use for distributed or centralized workforce achieving customer delight and ensuring that your business stays ahead of competition. The VizioCONNECT Suite is modular, flexible, scalable and robust solution ensuring minimum total cost of ownership at the same time maximizing profit margins, thus offering great Returns on Investment.

Unique Features

Modular, Scalable and Configurable Architecture
EDI- External Database Interface for Data Upload and Allocation
ACD (Automatic Call Distributor)– ANI/DNI Based/Skill Based/Round Robin
DNC Registry Support
Customized Campaign Management
Configurable Call Disposition
Script Management
Real Time Monitoring / Supervisor Control
Screen Pop Ups – Query Based / Caller ID Based
Soft Phone Functionality for Agents
Call Statistics : Answer Time, Talk Time, Hold Time, Wrap up Time Calculation
CRM Integration or Customised CRM Application
CRM Page for Data Entry on Agent Screen
E-Mail Alerts and Notifications
Online Monitoring of Voice Logs for Quality Checks / Proactive Actions
Thin Client Support for Agents

Product Detail

VIZIOCONNECT

Unique Features