Telesat India

description

The key to our business success has been our commitment towards ultimate customer satisfaction at every stage- pre-sales, after sales support, installation and commissioning. We provide on-site service call for all makes and models of PABX, and Telephones, and fax machines are also cared for by our skilled and knowledgeable Telecom technicians. The service provided is efficient, knowledgeable, and customer friendly.

Customer Services:

Technical: Consulting services during the design phase for applications and Technical solutions
Training: Theoretical and practical training to users
After Sales: Provision of preventive and corrective maintenance services
Customer Care: Advisory services, support and personalized care for customers

The Telesat Technologies Service Advantage

Highly experienced and dedicated service team ensures prompt and satisfactory service and maintenance of all products sold by us. Regular training and upgrading of service skills on an ongoing basis at the manufacturer’s facilities, service team equipped with necessary communication equipment and a computerized stock and service management system enables Telesat Technologies to provide customers with effective service support.

Comprehensive Product Support:

Installation, commissioning, testing and maintenance of all products sold by us
Technical guidance
Customer product training
Stocking of critical spares
Ongoing product training and knowledge upgradation
Proven response and resolution time of 2 – 3 hrs within city limits
Centrally located storage, testing and dispatch facility
Fully automated service function
Life-time service support through AMC
A proven product uptime has resulted in an extremely satisfied customer base. Proof of this is in the large percentage of our repeat business

We offer companies with an option of two types of maintenance contracts.

The first contract covers all labor costs and parts costs for a specified PABX for the length of one year. However, this contract does not cover consumables such as Coil card, battery etc.
The second type of contract covers the labor portion of the equipment only. However, if parts are necessary, the customer will be billed for the parts only.

The Company’s service portfolio includes.

Product support
Warranty services
Repair & maintenance
Consumables
Monthly visit by Technical Professionals in case of installation
Uninterrupted Communication